Terms of Service

1) Definitions

• "You" / "User" means the person or entity using the Site and Services.
• "Content" means any audio files, recordings, stems, voiceovers, metadata, text instructions, or other materials you upload or submit.
• "Deliverables" means the edited audio files we provide to you as part of an order.
• "Order" means a purchase for Services placed through the Site or through an agreed written process.
• "Gift Card" means a prepaid, stored-value digital gift card issued by PodiumEdits and redeemable toward Orders.
• "Referral Program" means the program described in Section 7 under which existing users may invite new customers using a Referral Code.
• "Referral Code" means a unique, shareable code we make available to a user for inviting new customers.
• "Referral Credit" means promotional, non-cash account credit that may be earned under the Referral Program and applied toward Orders, subject to Section 7.
• "PodiumEdits" / "we" / "us" means the business operating as PodiumEdits.com.

2) Eligibility and Authority

You represent that you are at least the age of majority in your jurisdiction, and that you have authority to enter into these Terms on behalf of yourself and, if applicable, your team, club, organization, or client.

3) Account Responsibilities

If you create an account:

• You are responsible for maintaining the confidentiality of your login credentials.
• You are responsible for all activity that occurs under your account.
• You agree to provide accurate information and keep it up to date.

4) Orders, Scope, and Revisions

4.1 Scope

Services are performed based on the source songs and instructions you provide at checkout. You are responsible for the clarity and completeness of those instructions.

The included song count, any additional-song fee, and any package limit shown in your checkout quote define the purchased scope. Songs added after payment may require a separate quote and your approval.

4.2 Revisions

Unless your Order states otherwise, the revision allowance shown in your Order applies per edit and covers reasonable revisions based on the original instructions, within the storage/retention window described below.

Requests that change the creative direction, add new songs/segments, require new voiceovers, or materially expand the work may be treated as a new scope and billed separately.

4.3 Turnaround Times

Any turnaround estimates are targets, not guarantees. We are not responsible for delays caused by incomplete instructions, late responses, third-party outages, or circumstances beyond our reasonable control.

5) Pricing, Payment, and Taxes

• Your checkout quote and Order confirmation state the agreed price and included scope. Any later scope change requires your approval.
• All Site checkout fees are in Canadian dollars (CAD) unless stated otherwise.
• You are responsible for applicable taxes, including GST/HST where required.
• Payment must be received before Deliverables are released unless we agree otherwise in writing.
• If a payment is reversed or charged back, we may suspend access to Deliverables and your account until the issue is resolved.
• Where available, you may pay for an Order in whole or in part with a PodiumEdits Gift Card. The purchase and redemption of Gift Cards are governed by Section 6.
• Where available, a first-time customer discount or Referral Credit may reduce the amount payable for an eligible Order. Referral discounts and Referral Credit are promotional, are governed by Section 7, and are applied after any Gift Card balance.

6) Gift Cards

PodiumEdits sells prepaid digital Gift Cards that may be redeemed toward Orders on the Site. These terms apply to the purchase and use of Gift Cards, in addition to the rest of these Terms.

6.1 Purchase and Delivery

• Gift Cards are sold in fixed Canadian-dollar (CAD) denominations and are delivered electronically to the recipient email address provided at the time of purchase.
• You are responsible for providing the correct recipient email address. We are not responsible for a Gift Card delivered to an incorrect address that you supplied.
• Purchasing a Gift Card requires an account so the card can be issued, secured, and tracked.

6.2 Redemption and Balance

• Gift Cards may be applied at checkout toward eligible Orders. If an Order total exceeds the Gift Card balance, the remaining amount is charged to your other payment method.
• If an Order total is less than the Gift Card balance, the unused balance remains on the Gift Card for future use.
• More than one Gift Card may be applied to a single Order, subject to available balance.
• Gift Cards may be redeemed only for Services on the Site. A Gift Card is not a deposit, credit, or bank account, is not a payment card, and earns no interest.

6.3 Expiry and Fees

Consistent with applicable Canadian consumer protection law, the stored value on a Gift Card does not expire, and we do not charge dormancy, maintenance, or activation fees on that value. Where a Gift Card includes promotional or bonus value that we add at no additional charge, that promotional portion may be subject to an expiry date or conditions, which we will disclose when it is issued.

6.4 No Cash Redemption; Non-Refundable

Except where required by law, Gift Cards are not redeemable or exchangeable for cash and may not be returned for a cash refund. The purchase of a Gift Card is non-refundable. This does not limit your rights in respect of an Order paid for with a Gift Card, which are addressed in Section 6.5.

6.5 Refunds to a Gift Card

If an Order that was paid for in whole or in part with a Gift Card is later refunded, the Gift Card portion is returned to the Gift Card as restored balance (not as cash), and any amount charged to another payment method is refunded to that method. Refunds are otherwise governed by the applicable refund policy for the Order.

6.6 Risk of Loss and Fraud

• Treat your Gift Card code like cash. Anyone in possession of the code may be able to redeem its balance. To the maximum extent permitted by law, we are not responsible for lost or stolen Gift Card codes, or for balances redeemed by someone who obtained the code, once the Gift Card has been issued and delivered.
• We may freeze, void, or decline to honor a Gift Card that we reasonably believe was obtained fraudulently, was purchased with a payment that is later reversed or charged back, was issued in error, or is being used in violation of these Terms or applicable law.
• Gift Cards may not be resold or transferred for value, and may not be used to purchase other gift cards.

7) Referral Program and Referral Credit

We may, at our discretion, operate a Referral Program that lets existing users invite new customers using a Referral Code. Where the Referral Program is available, the following terms apply in addition to the rest of these Terms. Unlike a Gift Card, a Referral discount and Referral Credit are promotional benefits, are not purchased, have no cash value, and are not stored value.

7.1 Referral Codes

• A Referral Code is personal to the user it is issued to and is intended to be shared with genuine prospective customers. It may not be sold, resold, or exchanged for value, and may not be published, spammed, or distributed in a misleading way (including through coupon or deal sites, paid search on our brand, or unsolicited messaging).
• A Referral Code carries no balance and is not a Gift Card. It only identifies who referred a new customer and, where offered, unlocks a first-time customer discount for that customer.

7.2 New-Customer Discount

• A Referral Code may entitle a new customer to a one-time discount of up to the amount displayed at checkout on their first eligible Order. Any minimum Order requirement is the requirement displayed at checkout at the time of purchase.
• The discount is available only to a genuine new customer who has not previously placed an Order with us, is limited to one discounted Order per person and per household or payment method, and cannot be applied retroactively to a completed Order.
• The discount may not be combined with certain other offers, may reduce an Order total but not below any applicable minimum charge, and has no cash value. It is not a balance. Any portion that is not used on the eligible Order, including an amount that exceeds the remaining Order total after Gift Cards, is forfeited and does not carry over to a future Order.

7.3 Referral Credit for Referrers

• When a customer you referred places a qualifying first Order, you may earn a fixed amount of Referral Credit, in the amount we disclose for the Referral Program at that time.
• Earning and eligibility. Referral Credit is not earned when the referred Order is placed. It is initially recorded as pending and only becomes available for use after the referred Order has been paid in full and has passed the applicable refund or cancellation window (or been delivered). We may withhold, delay, or decline Referral Credit while an Order is under review.
• Reversal. If a referred Order is cancelled, refunded, charged back, or found to be ineligible or fraudulent, any related Referral Credit is voided, and if it has already become available or been used, we may reverse it, deduct it from your balance, or offset it against future credit.

7.4 Using Referral Credit

• Available Referral Credit may be applied toward eligible Orders. It may be applied in part, and any unused amount remains in your account, subject to expiry below.
• If an Order total exceeds your available Referral Credit, the remaining amount is charged to your other payment method. Referral Credit is applied after any Gift Card balance and after any new-customer discount.
• Referral Credit may be redeemed only for Services on the Site. It is not a Gift Card, deposit, credit account, or payment card, earns no interest, and is not redeemable or exchangeable for cash except where required by law.

7.5 Expiry

Referral Credit is promotional and expires. Unless we state a different period when the credit is issued, Referral Credit expires twelve (12) months after it becomes available for use, after which the unused amount is forfeited. We may notify you before credit expires but are not required to do so, and expired credit is not restored or refunded.

7.6 Abuse, Changes, and Termination

• The Referral Program is intended to reward genuine referrals of new customers. Self-referral, referring yourself under another identity, creating duplicate or fake accounts, using multiple email addresses or payment methods to claim benefits, or any other attempt to manipulate the program is prohibited.
• We may freeze, void, or decline to honor any Referral Code, discount, or Referral Credit, and may suspend or remove a user from the Referral Program, if we reasonably believe it was obtained or used in violation of these Terms, in a fraudulent or abusive manner, or in error. We may also cap the amount of Referral Credit that may be earned in a given period.
• Referral Credit and Program benefits are personal to your account, are non-transferable, and have no value on account closure or termination. We may change, suspend, or end the Referral Program, or modify its rewards and rules, at any time, including for credit already issued to the extent permitted by law. The terms in effect when a benefit is earned or applied govern that benefit.

8) Your Responsibilities for Music Rights and Licensing

By uploading Content or requesting edits, you represent and warrant that:

• Rights and permissions. You either own the Content or have obtained all rights, licenses, permissions, and clearances necessary to upload it, request edits to it, and use the Deliverables for your intended purpose.
• Derivative works and edits. You have the legal right to request editing, remixing, rearrangement, tempo changes, pitch changes, mashups, cuts, and other derivative or adapted versions of the Content.
• No infringement. Your Content and your use of Deliverables will not infringe any third-party rights, including copyright, trademark, privacy, or publicity rights.
• Competition and platform compliance. You are solely responsible for ensuring the Deliverables comply with competition rules and platform requirements, including any licensing rules for performance, synchronization (video/social media), broadcast/streaming, and derivative works.
• Proof of rights. If requested, you will provide reasonable documentation of your rights or permissions.

9) Our Role as a Service Provider

PodiumEdits provides audio engineering and editing services at your direction. We do not:

• Sell, grant, or provide music licenses or clearance of any kind
• Verify ownership or licensing status of your Content
• Guarantee that Deliverables are cleared for any competition, venue, broadcast, or social media platform
• Provide legal advice

You understand that even properly licensed content can be flagged, muted, monetized, or removed by automated enforcement systems on third-party platforms.

10) License Grant to PodiumEdits

You grant PodiumEdits a limited, non-exclusive, worldwide, royalty-free license to access, store, process, reproduce (as needed for backups and workflow), transmit, and modify your Content solely to:

• provide the Services,
• create Deliverables, and
• support revisions and re-delivery during the retention period.

This license includes the right to use contractors or service providers acting on our behalf to perform the Services.

11) Ownership of Deliverables

As between you and PodiumEdits:

• You retain any rights you have in your original Content.
• Subject to these Terms and third-party rights in the underlying music, you own the Deliverables created for you upon full payment.
• PodiumEdits retains all rights in its tools, templates, workflows, systems, and general know-how used to produce the Deliverables.

12) Content Storage and Deletion

• We store uploaded Content and Deliverables for 90 days after final delivery (or last revision), to support revisions and re-downloads.
• After that period, we may permanently delete files. In some cases, we may delete files earlier for security, legal compliance, abuse prevention, or operational reasons.
• You are responsible for maintaining your own copies of Deliverables.

13) Acceptable Use

You agree not to use the Site or Services to:

• upload unlawful, infringing, or stolen content
• harass, threaten, or abuse others
• attempt to access systems or data you are not authorized to access
• distribute malware or engage in disruptive activity

We may suspend or terminate accounts for violations.

14) Copyright Complaints and Notices

We respect intellectual property rights.

14.1 Canada (Notice and Notice)

Where applicable, we follow Canada's "notice and notice" framework. If we receive a valid notice, we may forward it to the account holder associated with the upload, and we may take additional steps where appropriate.

14.2 Other jurisdictions (including the United States)

We may respond to copyright notices using common industry practices, which may include removing or disabling access to Content in appropriate cases.

14.3 How to submit a complaint

Email: legal@podiumedits.com

Include:

• your contact information
• identification of the copyrighted work claimed to be infringed
• identification of the allegedly infringing material and where it appears in our system (be specific)
• a statement of good faith belief the use is unauthorized
• a statement the information is accurate
• your physical or electronic signature

We may terminate repeat infringers in appropriate circumstances.

15) Disclaimer of Warranties

To the maximum extent permitted by law, the Site and Services are provided "as is" and "as available."

We do not warrant that:

• Deliverables will be accepted by any competition or governing body
• Deliverables will not be flagged or restricted by any platform
• the Site will be uninterrupted or error-free

16) Limitation of Liability

To the maximum extent permitted by law, PodiumEdits and its owners, employees, and contractors will not be liable for indirect, incidental, special, consequential, or punitive damages, including:

• copyright or licensing claims related to your Content
• disqualification from events or competitions
• platform takedowns, muting, demonetization, or restrictions
• loss of revenue, profit, or business opportunity
• loss of data

Our total liability for any claim arising out of or relating to the Services will not exceed the amount you paid for the specific Order giving rise to the claim.

Nothing in these Terms limits liability that cannot be limited under applicable law, including liability for fraud, or for death or personal injury caused by negligence.

17) Indemnification

You agree to indemnify, defend, and hold harmless PodiumEdits and its owners, employees, and contractors from any claims, damages, liabilities, and expenses (including reasonable legal fees) arising from:

• your Content or your use of Deliverables
• alleged infringement or violation of third-party rights
• your breach of these Terms
• your misrepresentations regarding rights or permissions

These obligations survive termination.

18) Termination

We may suspend or terminate your access to the Site or Services if:

• you violate these Terms,
• we reasonably believe your Content is infringing or unlawful,
• your payment fails or is reversed,
• your conduct creates legal or operational risk.

You may stop using the Services at any time, but fees paid are governed by the applicable refund policy.

19) Privacy

Your use of the Services is also governed by our Privacy Policy, which explains how we collect, use, store, and disclose personal information.

20) Governing Law and Venue

These Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable in British Columbia.

Any dispute arising from these Terms or the Services will be brought exclusively in the courts located in British Columbia, and you submit to that jurisdiction.

21) Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will post the updated Terms with a new "Last Updated" date and, where appropriate, notify you by email if you have an account.

Unless required by law, the Terms in effect at the time you place an Order apply to that Order.

22) Contact Information

PodiumEdits.com
Email: legal@podiumedits.com